I woke up to a chargeback in Paypal.
A chargeback is when a buyer claims that they did not authorize the charge. They report to their credit card company that someone else used their credit card to make a purchase and that they want the money back.
Now when a chargeback is filed against a seller using Paypal, Paypal places a hold on the money and a dispute is opened. As the seller, you have the option to respond to the dispute, and in responding, you have the option to provide tracking and delivery confirmation. I made sure I provided all the necessary information including the buyer's Etsy username, the transaction #, the date of purchase, the date of shipment, the date of delivery, and the delivery confirmation #.
My worry now is that Paypal won't back me up.
I know that in Item Not Received disputes, if you prove delivery, Paypal will back you up and find in your favor.
But I've never had a chargeback filed and so I've never won a chargeback. If any of you has been through one, would you let me know what I can expect?